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Customer service

This review is about the people who sell this bike.The bike itself is OK, although badly welded and painted.

The problem is, other than placing an order you cannot contact this company AT ALL. They have a very nice website with everything on it to lure a customer in (phone number, email, etc.) but it's all fake. Call the number and it directs you to their website to send an email and disconnects you. Send an email - they don't respond and tell you, next to the form you send them that if you send another email it will go directly to spam!

My problem. I ordered the trike with the boosted power supply. My delivered order didn't mention the power boost and the power supply has absolutely no information(name ,product, etc. on it).

I tried calling and emailing (see above) with my question =-NO RESPONSE (I paid almost three hundred dollars extra for the power supply) Two months after my purchase I received a bill in the mail for a shipping charge of $125.00 for "needing a lift gate" on the shipment - it wasn't my shipment but one shipped out September 5 and delivered Sept 6th - no need to worry about paying though, they assured us, they had our credit card on file and would charge us for it (they did) I tried calling again (see above) and although promised on their website a response to emails "within 24 to 48hrs) it has been two months waiting for a reply on my first email and a week on my second - even though this time I warned them I would be making as much noise as I can about their non existent service if they didn't respond within 72hrs.By the way - they offered "free shipping" and as the product weighs over 75lbs I'm not sure how they can load it on a truck without a lift gate!

Review about: Diebold Usa Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.


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